Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you interact with our platform. This includes information you submit during account registration, course enrollment, or when contacting our support team. The types of personal information we may collect include:

• Full name and contact details including email address and phone number
• Demographic information such as age, location, and professional background
• Educational background and professional qualifications
• Payment information and billing addresses for course purchases
• Communications you send to us, including support requests and feedback
• Profile information and preferences you set within your account
• Learning progress, assessment results, and course completion data

Technical Information

When you use our website and services, we automatically collect certain technical information to improve your experience and ensure our platform functions properly. This technical data helps us understand how users interact with our content and identify areas for improvement.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site performance. These technologies help us provide personalized content and maintain your session state across visits.

How We Use Your Information

orathenquiva uses the information we collect for various legitimate business purposes that directly benefit your learning experience and our service quality. Our primary focus is providing excellent educational services while maintaining the security and functionality of our platform.

Purpose	Information Used	Legal Basis
Course delivery and progress tracking	Account details, learning progress, assessment results	Contract performance
Customer support and communication	Contact information, support history, preferences	Legitimate interest
Payment processing and billing	Payment details, billing address, transaction history	Contract performance
Platform improvement and analytics	Usage data, technical information, feedback	Legitimate interest
Marketing and course recommendations	Learning history, preferences, contact details	Consent or legitimate interest

Service Provision

We use your personal information primarily to deliver our psychology education services. This includes creating and maintaining your user account, processing course enrollments, tracking your learning progress, and providing personalized course recommendations based on your interests and completed modules.

Communication and Support

Your contact information allows us to respond to inquiries, provide technical support, and send important updates about your courses or our services. We may also use this information to notify you about new courses that align with your learning interests or changes to our terms and policies.

Information Sharing and Disclosure

orathenquiva takes a cautious approach to sharing personal information. We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, there are specific circumstances where we may need to share certain information to provide our services effectively or comply with legal obligations.

Service Providers and Business Partners

We work with trusted third-party service providers who help us operate our platform and deliver our services. These providers may include payment processors, email service providers, hosting companies, and analytics services. All service providers are contractually bound to protect your information and use it only for the specific services they provide to us.

• Payment processors for secure transaction handling
• Email service providers for course communications and newsletters
• Cloud hosting services for secure data storage and platform operation
• Analytics providers for website performance analysis and improvement
• Customer support tools for efficient query resolution

Legal Requirements

We may disclose your personal information when required by Australian law, court order, or government request. This includes situations where disclosure is necessary to protect our rights, prevent fraud, ensure user safety, or comply with regulatory investigations. We will notify you of such disclosures unless prohibited by law.

Data Security and Protection

Protecting your personal information is a top priority for orathenquiva. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats and maintain industry-standard protection levels.

Technical Security Measures

Our technical security infrastructure includes multiple layers of protection. We use SSL encryption for all data transmissions between your device and our servers, ensuring that sensitive information remains protected during transfer. Our databases are secured with encryption at rest, access controls, and regular security audits.

• 256-bit SSL encryption for all data transmission
• Encrypted database storage with regular backup procedures
• Multi-factor authentication for administrative access
• Regular security vulnerability assessments and penetration testing
• Firewall protection and intrusion detection systems
• Secure coding practices and regular security training for our development team

Access Controls and Monitoring

We maintain strict access controls to ensure that only authorized personnel can access personal information, and only when necessary for legitimate business purposes. All access is logged and monitored, with regular audits conducted to ensure compliance with our security policies.

Despite our robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to mitigate any potential harm. We will also notify relevant regulatory authorities as required under Australian privacy laws.

Your Privacy Rights

Under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs), you have several important rights regarding your personal information. orathenquiva is committed to facilitating the exercise of these rights and providing you with control over your personal data.

Access and Correction Rights

You have the right to request access to the personal information we hold about you. This includes the right to know what information we collect, how we use it, and who we share it with. You can also request corrections to any inaccurate or outdated information in your profile or account records.

Deletion and Portability

You may request deletion of your personal information, subject to certain limitations such as legal record-keeping requirements or legitimate business needs. You can also request a copy of your personal information in a structured, commonly used format for transfer to another service provider.

Marketing Communications

You have the right to opt out of marketing communications at any time. You can unsubscribe from marketing emails using the link provided in each message, or by contacting us directly. Please note that you will continue to receive essential service-related communications even if you opt out of marketing messages.

Complaints Process

If you have concerns about how we handle your personal information, you can lodge a complaint with us directly. We will investigate your complaint promptly and work to resolve any issues. If you're not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Retention and Deletion

orathenquiva retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes. Our retention periods vary depending on the type of information and the purpose for which it was collected.

Account and Course Data

We retain your account information and course progress data for the duration of your active engagement with our platform. If you haven't accessed your account for 24 months, we may contact you to confirm whether you wish to keep your account active. Inactive accounts may be deleted after 36 months of inactivity, though you can request earlier deletion at any time.

Financial and Transaction Records

Payment information and transaction records are retained for seven years from the date of the last transaction, as required by Australian taxation and business record-keeping laws. Credit card details are not stored on our systems and are processed securely by our payment service providers.

Data Type	Retention Period	Reason
Account and profile information	Until account deletion or 36 months of inactivity	Service provision and user experience
Course progress and assessments	Until account deletion or 36 months of inactivity	Educational service delivery and certification
Payment and billing records	7 years from last transaction	Legal and taxation requirements
Support communications	3 years from last contact	Quality improvement and dispute resolution
Website analytics data	26 months	Service improvement and optimization

Automated Deletion Processes

We have implemented automated systems to ensure personal information is deleted according to our retention schedules. Before any automated deletion occurs, we will send you advance notice if we have your current contact information, giving you the opportunity to download any important data or reactivate your account if desired.

International Data Transfers

While orathenquiva operates primarily within Australia, some of our service providers and technology infrastructure may be located overseas. When we transfer personal information outside of Australia, we ensure appropriate safeguards are in place to protect your privacy and maintain the security of your data.

Cross-Border Transfer Safeguards

All international data transfers are conducted in accordance with the Australian Privacy Principles and relevant privacy laws. We only transfer data to countries with adequate privacy protections or ensure contractual safeguards are in place with our overseas service providers.

• Transfers only to countries with adequate privacy protections as recognized by Australian law
• Contractual agreements requiring overseas providers to maintain Australian privacy standards
• Regular audits of overseas service providers to ensure compliance
• Encryption of all data during international transmission
• Right to object to specific overseas transfers where alternative options exist

The countries where your information may be processed include the United States (for certain cloud services), Ireland (for email services), and Singapore (for some analytics tools). All transfers to these locations are protected by appropriate safeguards and contractual obligations.

Children's Privacy

orathenquiva's services are designed for adults and we do not knowingly collect personal information from children under 18 years of age without appropriate parental consent. Our psychology courses and content are specifically tailored for adult learners and professionals in the field.

Age Verification and Parental Consent

During the registration process, we ask users to confirm they are 18 years or older. If we discover that we have inadvertently collected personal information from someone under 18 without proper parental consent, we will delete that information promptly upon becoming aware of the situation.

Parents or guardians who believe their child has provided personal information to us without consent can contact us immediately. We will verify the request and take appropriate action to remove the information from our systems and prevent further collection.

Third-Party Links and Services

Our website may contain links to third-party websites, resources, or services that are not operated or controlled by orathenquiva. This privacy policy applies only to information collected by our website and services. We are not responsible for the privacy practices or content of third-party sites.

External Website Interactions

When you click on links to external websites or use third-party services integrated with our platform, you leave our website and our privacy policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your personal information.

Policy Updates and Changes

orathenquiva may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We are committed to maintaining transparency about how we handle your personal information and will notify you of any significant changes to our privacy practices.

Notification of Changes

When we make material changes to this privacy policy, we will notify you through multiple channels to ensure you are aware of the updates. This may include email notifications to your registered address, prominent notices on our website, and updates to the effective date shown at the top of this policy.

• Email notification for significant changes affecting your rights
• Website banner notification for 30 days following policy updates
• Updated effective date prominently displayed on this page
• Summary of key changes provided in update notifications
• Opportunity to review changes before they take effect for material modifications

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information. Your continued use of our services after policy changes take effect indicates your acceptance of the updated terms, unless additional consent is required by law.